Connor McLaughlin

Bell Techlogix - May, 2025 - Present

Deskside Support Engineer - L3Harris Contract | May, 2025 - Present (Mason, Ohio)

• Deliver Level 2 escalation support through customer-facing tech café, resolving complex hardware/software failures, network connectivity issues, and authentication problems requiring advanced hands-on diagnosis beyond standard helpdesk capabilities
• Execute workstation deployment including Windows imaging, driver installation, domain integration, and user profile configuration while maintaining Active Directory accounts and group memberships for onboarding and role transitions
• Oversee asset lifecycle management encompassing hardware refreshes, break/fix equipment replacement, and service request documentation to ensure contract compliance and inventory accuracy
• Partner with vendor support and internal IT teams to escalate critical issues, coordinate warranty-based hardware repairs, and deploy targeted solutions for systematic problems including group policy conflicts, application configuration issues, and software compatibility barriers

Level 3 IT Administrator - Northrop Grumman Contract | Sept, 2023 - May 2025 (Remote)

• Conduct in-depth research, troubleshooting, diagnosis, and documentation of novel and systematic issues within the IT environment. Broad scope spanning OS (Windows), application, network, and authentication based incidents.
• Utilize PowerShell scripting to streamline workflows and common tasks involving SCCM, Active Directory, and remote command execution.

Level 2 IT Administrator - Siemens Healthineers, Entergy Contract | July, 2021 - Sept, 2023 (Remote)

• Spearheaded comprehensive training for new hires, ensuring adherence to team requirements, KPI measurements, and environment-specific processes
• Provided second level support for novel, complex issues that required time and research to resolve.

Level 1 IT Administrator - City of San Diego Contract | July, 2019 - July, 2021 (Mason, Ohio)

• Streamlined helpdesk AD operations through a PowerShell TUI resulting in team-wide improvements in call-handling time and customer satisfaction metrics.
• First point of contact handling volume of 30-40 calls/tickets daily.

Networking - MikroTik (RouterOS)

Designed and implemented a comprehensive home network architecture leveraging VLANs and subnet segmentation to isolate three distinct zones: primary home network, public-facing services, and an IP camera surveillance system. Deployed a complete dual-stack environment by configuring IPv4 address pools with DHCP services alongside IPv6 infrastructure utilizing NDP and prefix delegation. Secured the network through L4 firewall rulesets that combine stateless packet filtering and stateful connection tracking, enabling precise inter-VLAN communication while maintaining strict security boundaries between network segments.

Server Administration - Dell PowerEdge, RHEL 9

Architected and maintain file storage infrastructure using NextCloud on RHEL 9, deployed on enterprise-grade Dell PowerEdge hardware. Enhanced system security through hardened SELinux policies while enabling seamless access via Cloudflare Zero Trust tunneling, effectively creating a private cloud storage solution with enterprise-grade security and home-lab cost efficiency.

Cloud Infrastructure - AWS, Nginx

Engineered and maintain a AWS LightSail deployment hosting a photography portfolio website using WordPress and Nginx on Debian. Implemented comprehensive email security through Google Workspace integration, featuring complete DMARC, DKIM, and SPF record configuration for enhanced deliverability and anti-spoofing protection. Established robust analytics tracking through Google Search Console integration for performance monitoring and SEO optimization.