Connor McLaughlin

Bell Techlogix - May, 2025 - Present

Deskside Support Engineer - L3Harris Contract | May, 2025 - Present (Mason, Ohio)

• Operate customer-facing Tech Cafe providing Level 2 escalation support, troubleshooting complex hardware/software failures, network connectivity issues, and authentication problems that require hands-on diagnosis beyond remote helpdesk capabilities
• Manage workstation deployment process including Windows imaging, driver installation, domain joining, and user profile setup while maintaining Active Directory accounts and group memberships for new hires and role changes
• Handle asset tracking and inventory management for hardware refresh cycles, coordinate equipment replacements, and document all service requests and resolutions to maintain compliance with contract requirements
• Collaborate directly with vendor support teams and internal IT departments to escalate unresolved issues, coordinate hardware repairs under warranty, and implement patches or workarounds for known system vulnerabilities

Level 3 IT Administrator - Northrop Grumman Contract | Sept, 2023 - May 2025 (Remote)

• Conduct in-depth research, troubleshooting, diagnosis, and documentation of novel and systematic issues within the IT environment. Broad scope spanning OS (Windows), application, network, and authentication based incidents.
• Utilize PowerShell scripting to streamline workflows and common tasks involving SCCM, Active Directory, and remote command execution.

Level 2 IT Administrator - Siemens Healthineers, Entergy Contract | July, 2021 - Sept, 2023 (Remote)

• Spearheaded comprehensive training for new hires, ensuring adherence to team requirements, KPI measurements, and environment-specific processes
• Provided second level support for novel, complex issues that required time and research to resolve.

Level 1 IT Administrator - City of San Diego Contract | July, 2019 - July, 2021 (Mason, Ohio)

• Streamlined helpdesk AD operations through a PowerShell TUI resulting in team-wide improvements in call-handling time and customer satisfaction metrics.
• First point of contact handling volume of 30-40 calls/tickets daily.

Networking - MikroTik (RouterOS)

Designed and implemented a comprehensive home network architecture leveraging VLANs and subnet segmentation to isolate three distinct zones: primary home network, public-facing services, and an IP camera surveillance system. Deployed a complete dual-stack environment by configuring IPv4 address pools with DHCP services alongside IPv6 infrastructure utilizing NDP and prefix delegation. Secured the network through L4 firewall rulesets that combine stateless packet filtering and stateful connection tracking, enabling precise inter-VLAN communication while maintaining strict security boundaries between network segments.

Server Administration - Dell PowerEdge, RHEL 9

Architected and maintain file storage infrastructure using NextCloud on RHEL 9, deployed on enterprise-grade Dell PowerEdge hardware. Enhanced system security through hardened SELinux policies while enabling seamless access via Cloudflare Zero Trust tunneling, effectively creating a private cloud storage solution with enterprise-grade security and home-lab cost efficiency.

Cloud Infrastructure - AWS, Nginx

Engineered and maintain a secure AWS LightSail deployment hosting a photography portfolio website using WordPress and Nginx on Debian. Implemented comprehensive email security through Google Workspace integration, featuring complete DMARC, DKIM, and SPF record configuration for enhanced deliverability and anti-spoofing protection. Established robust analytics tracking through Google Search Console integration for performance monitoring and SEO optimization.